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Frequently Asked Questions
Bridge City Tool Works' Transition under Harvey Industries

If you haven't been following John's blog the past few months, you may not be aware that Bridge City Tool Works joined the Harvey Industries, Ltd. family of companies this August 2018. Here are a few of the most commonly asked questions about Bridge City Tool Works' Chapter Two and the transition that happened last August:

Questions

  1. Where is Bridge City Tool Works' headquarters currently located?
  2. Is John moving to California?
  3. I currently have an open pre-order with you. What is happening with that?
  4. I have an unused Gift Certificate with Bridge City Tool Works. Will I be able to use it with the new tools that will be offered under the new ownership?
  5. Will the website go offline/down while the transition occurs?
  6. How will I know about new product offerings?
  7. Where will the new Bridge City tools be made?
  8. Can my older wooden/brass Bridge City tools be repaired by the new team?
  9. What will happen to the Founder's Circle membership?

 (If you have a question that was not answered here, send it to us and we'll answer it ASAP.)

Answers

  1. Where is Bridge City Tool Works' headquarters located?
    Our office in Portland, OR will be closed by the end of July and the new headquarters will be located in Montclair, CA. We are planning on hosting an open house on Saturday, October 20, 2018 from 10:00am to 3:00pm PST. More information, including how to RSVP, can be found here.

    You can also meet the new Bridge City team in California here
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  2. Is John moving to California?
    No, he isn't. He is staying in Portland, OR but can always be reached via email at John@BridgeCityTools.com. He will be planning on designing new tools under the new ownership for at least the next two years.
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  3. I currently have an open pre-order with you. What will happen to that?
    The Bridge City office is scheduled to ship out the following pre-order tools in October 2018 from Portland, OR:
         Countersinks
         UG-1 Universal Gauge

    The Pencil Precision and its accessories is scheduled to ship out in the first quarter of 2019.

    We had to create shipping labels and packing slips for the pre-order items before August 1st, prior to the transition, as the new owners have nothing to do with the fulfillment of our items (except the Pencil Precision). So there won't be any movement until they have completed production. For production updates, please visit John's blog here.

    Please note that the return policy for the above-mentioned pre-order items is 30 days upon receipt for a full tool refund. If there are any defects with your tool upon receipt, please send an email immediately (within 90 days of receipt) to John@BridgeCityTools.com referencing the order number with a short description and photo of the issue.
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  4. I have an unused Gift Certificate with Bridge City Tool Works. Will I be able to use it with the new tools that will be offered under the new ownership?
    No. Consuelo sent out an email last June to everyone who had an open Gift Certificate balance and stated that it needed to used by July 31, 2018.
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  5. Will the website (www.BridgeCityTools.com) go offline/down while the transition occurs?
    No. You will still be able to log into your account and peruse through products on the website. Our website address is not going to change and we will remain to be Bridge City Tool Works (no name change, just the ownership and product availability/format).

    Speaking of products, one difference that you will notice between August 1st and August 6th is that all products on our website will NOT be available to order during the transition. We plan on having a number of items available and ready to ship the week of the 6th of August in the In Stock category here. We do plan on adding more items that are ready to ship at a later time and will announce it via email newsletter.

    In the meantime, you can still add yourself to an interest list for the Non-Stock items you may be interested in and we will send you an email once it goes back in stock. Be sure to click on the blue underlined link on the product page of the Non-Stock item while you are logged into your Bridge City account. If the page refreshes back to the same product page, your email address was added to the product notification alert list.
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  6. How will I know about new product offerings?
    If you are already signed up for our e-newsletter, there is nothing else you need to do! We will send out an email when we release new products. If you are not signed up for our newsletter, click here.
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  7. Where will the new Bridge City tools be made?
    Moving forward, our products will be made in our factory in Nanjing, China. Harvey Industries has already been making our award-winning Chopstick Master (that we have been selling on our website) and also has already been producing the items that will be in stock on our website for several distributors around the world the past several years.

    Additionally, John also mentioned in his blog that he will head the quality control department for Harvey so that the Bridge City legacy of quality continues. 
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  8. Can my older wooden/brass Bridge City tools be repaired by the new team?
    Unfortunately, no. As it is under new ownership with a new team, the legacy tools are not something they will service. However, John recently posted here that there is going to be an individual who will be taking on the repairs for the older Bridge City tools in the next few months. We will be posting his information on our website once it is available.
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  9. What will happen to the Founder's Circle membership?
    At this time, we will be discontinuing the Founder's Circle membership program. We will also no longer be releasing new Commemorative Tools, as this was something done within the Founder's Circle program.

    John is still going to design and introducing limited special edition tools the next couple of years, which we will announce via our e-newsletter.
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