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FAQs

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Questions

  1. What does My Wishlist mean?
  2. How does a "Pre-Order" work?
  3. What is a blem tool?
  4. What does "in production" versus "in stock" mean?
  5. Why doesn't My Account show any of my purchases from before the new website was launched?
  6. How can I add comments to a tool page?
  7. Can I get my tools engraved?
  8. What is a Commemorative Tool?
  9. What does "Forum nickname" mean in my customer profile?
  10. What is the Founder's Circle?
  11. What is Auto Order?
  12. What are the Payment Plans?
  13. How do I clean my tools?
  14. Are the discontinued tools available for sale?
  15. Can I visit your shop?
  16. If I update my shipping address in My Account, will that automatically update the shipping address of my open orders?

Answers

  1. What does My Wishlist mean?
    When you add an item to your wishlist, it allows you to quickly go back to that item at a later time.
    Note: Adding the item to your wishlist does not constitute as an order and cannot hold any inventory for you. You can email us if you have any questions regarding product availability.
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  2. How does a "Pre-Order" work?
    Pre-ordering applies to items that are in production but not yet in stock. Some items require a deposit of part or all of the price, which is charged at the time of order. The remainder is then charged when the item ships. We do our best to estimate the date when an item's production will be completed, but delays do occur. If you need to cancel a pre-order at any time before it ships, please contact us.

    Please note: In-stock items and pre-order items cannot be included in the same order. If you place an order for in-stock items within the same order as pre-ordered items, two separate orders will be created - one to ship now, and one to ship when the pre-order item is in stock. Both orders will have associated shipping fees.
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  3. What is a blem tool?
    Only a slight cosmetic difference turns an otherwise perfect tool into a blem. Our blem tools are functionally identical to their non-blem counterparts.Unfortunately, we do not know what the blem is on each tool. Usually it is a scratch in the metal or wood or a slight discoloration. It never affects the functionality of the tool.
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  4. What does "In Production" versus "In Stock" mean?
    “In Production” indicates that the tool is currently being manufactured and will be available soon (most items should show an approximate available date). Manufacturing schedule updates are posted in our Schedule Page. We are unable to take orders for items that are In Production and can only add you to a waitlist if there are any extras available. An item that is "In Stock" can be added to your cart and will ship out now.
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  5. Why doesn't My Account show any of my purchases from before the new website was launched?
    It would be great if we could add your past history (earlier than 2008) to our current website. Due to the difference in ordering systems, it was unfortunately not possible to keep the information from the former system.
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  6. How can I add comments to a tool page?
    Currently, to add a comment to a tool you would email us and we would add it.
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  7. Can I get my tools engraved?
    Unfortunately, we do not offer engraving. A good option for having a tool engraved once you've received it is to take it to your local jeweler's.
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  8. What is a Commemorative Tool?
    Each year we design a special new tool which we produce just a single run of, available exclusively to our Founder's Circle members. Our yearly Commemorative Tool introduction is an eagerly anticipated event by both tool collectors and admirers of beautiful craftsmanship. A particular year's Commemorative Tool may be released at any time during that year, depending on our busy production schedule.
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  9. What does "Forum nickname" mean in my customer profile?
    This is a nickname you can use that will show up when you leave a comment on our web pages. This allows you to remain anonymous if you so choose.
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  10. What is the Founder's Circle?
    The Founder's Circle is a collective of woodworkers who enjoy receiving discounts on everything they purchase from Bridge City, as well as other benefits. We offer two levels of membership: Founder's Circle ($45 per year). The Founder's Circle entitle members to a 10% discount on almost everything we sell. Commemorative Tools are available exclusively to Founder's Circle members. To join the Circle, simply click on "Founder's Circle Membership" on the left column and add the level of your choice to your cart. Soon after you've joined, you'll receive an email detailing the various benefits of the Circle. A few weeks before your membership is scheduled to expire, we will send you an email (or a letter, if you do not have an email address) to remind you to renew your membership online or over the phone. Our system currently does not have the capability to automatically renew your membership.
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  11. What is Auto Order?
    Because our company is very small and our designer's list of ideas is very large, our production runs are often limited. And if something sells out, we don't necessarily have room in our production schedule to make it again right away. Our Automatic Order program is a great way for Founder's Circle members never to miss a tool introduction. When a new tool is released, we will ship it to you and charge your preferred payment method. Members receive an extra 2% discount on all Auto-Order items. It's also no-risk; if you receive a tool and decide not to keep it with 90 days of receipt, just give us a call and we'll arrange to pick it up. To sign up for Auto-Order, contact us by phone or email.
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  12. What are the Payment Plans?
    Our tools cost what they do because we are committed to producing the highest quality tools possible, made only here in the U.S. We don't believe that cost should be a barrier, however, and do our best to offer payment options when possible. We are happy to offer Easy Pay on many of our higher cost items. All Founder's Circle members (with accounts in good standing) are eligible to use Easy Pay. Payments are applied to your credit card once per month, on or about the same day of the month as your original order. The maximum number of payments varies per tool. Email or call us if you have any questions or trouble using Easy Pay in your order.
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  13. How do I clean my tools?
    All tools needs periodic care and cleaning. Apply a high quality paste wax to refurbish all wood and brass surface patter on the brass. Once the wax has set, buff by hand with a clean cloth. We carry a few products to help keep the shine in your tools.
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  14. Are the discontinued tools available for sale?
    Items that are noted as archived are out of production and not available for sale. They are listed and shown on our site for reference purposes. Archived items (with the exception of Commemorative Tools) may return to production in the future. If a "Notify me when this item is back in stock" button is visible, you may add your name to our notification list. If any estimated production date is known, it will be listed. If the "Notify me" button is not visible, it is unlikely this item will be produced again.
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  15. Can I visit your shop?
    We no longer have a shop facility open to the public but you are welcome to visit our showroom. You can find directions here.
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  16. If I update my shipping address in My Account, will that automatically update the shipping address of my open orders?
    No, it will not. Open pre-orders will continue to be tied in with the former shipping address unless you contact us at 1-800-253-3332 or via email with your new address.
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