How a Dumb Ass Like Me Saves Face-the Quad “F” Solution
To All the Enthusiastic Customers who Suffered though our Sale Yesterday:
I apologize for wasting your valuable time.
We literally have thousands of transactions to fix. The multiple “submits” have basically killed the inventory, created multiple duplicate charges that need to be reversed…and it gets worse–
Our IT company that runs our shopping cart quit on us yesterday when we screamed for help.
Those are details however and they will all get fixed in the next few days. Orders will get shipped and for those of you who see multiple charges on your card for the exact same amount, they will all get reversed–despite the appealing notion of me disappearing to a tropical island with your money, particularly an island without an extradition treaty with the United States… (We have one customer who hit submit 30 times and has 30 pending transactions–his name rhymes with Alex… Oh boy.)
The real issue is the huge public relations mess. Believe me, WE KNOW many of you are pissed.
So, last night I turned to somebody who handles public relation issues for a Fortune 5 company. This guy is in charge of all the New York City PR for AT&T, and those customers are perpetually torqued, or so it seems. And this guy just happens to be my son, Brian.
He talked. I listened–which has NEVER happened in reverse. So here is what we are going to do;
Next week I leave on my annual work retreat and will not be back in the office until the first week of February (somewhere in the lower 48 in case you are wondering…). The very first thing I am going to do is design a tool for ANYBODY who has placed orders from that “Clearance” page and we are going to build it, and send it to you folks for free. I call it the Quad “F” solution. We get a big “F” for how this all went down. We get to “F”ix the mess and you get a “F”ree tool…the fourth “F” is coming…
Today, as we cancel the duplicate orders, items that appeared out of stock should reappear. Those items that we know are out of stock will be taken down. The “Clearance” section may disappear in interim spurts as we fix our inventory. It will come back. Furthermore, because this will take a couple of days to fix, our Quad “F” solution is live until I get back in “F”ebruary.
I don’t give a hoot how much this is going to cost us. I hope you accept my apology and I assure you the free tool will be cool. It is not like we have another option.
I also want to apologize to our staff–they are doing their best.